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Marketing in Creative Industries

Value, Experience and Creativity

  • Textbook
Marketing in Creative Industries cover

Marketing in Creative Industries

Value, Experience and Creativity

  • Textbook
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Description

The challenges of delivering value in industries as diverse as music, tourism, fashion, visual arts, heritage and cinema are different from those one might encounter in conventional commercial organisations. This textbook addresses the specific challenges of marketing in the creative industries and applies marketing theory to a wide range of international examples.

Marketers in the creative industries create and deliver customer value through the experience of creativity. The creativity of producers in these worlds – artists, curators, fashion designers, for example – must be transformed into an experience for customers and consumers. The link between creativity, experience and value informs and distinguishes the author's marketing model: a framework that gives students the analytical and decisional tools needed to succeed in careers in arts and cultural marketing.

This vibrant textbook combines an innovative perspective on customer value theory with practical marketing strategies and detailed case studies. The text looks at a range of creative industries, analysing their similarities and recommending a suitable managerial model for effective marketing.

Marketing in Creative Industries is an ideal textbook for undergraduate and postgraduate students taking modules in marketing for a specific creative, cultural or arts context.

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Table of Contents

List of Figures
List of Tables
Preface
Acknowledgements
Part I: The Role of Marketing in Creative Industries
1. Creative Industries
2. A Customer-Centric Marketing Model for Creative Industries
Part II: Customer Value Analysis
3. The Consumer Side of the Market: Value, Satisfaction, Experience
4. The Business Side of the Market
5. Methods for Developing Market Knowledge
Part III: Customer Value Creation
6. Identifying Target Markets and Creating Value Propositions
7. Creating Value with the Product, The Brand and The Price
Part IV: Customer Value Delivery
8. Delivering Value to the Customer: Managing a Phygital Environment
9. Managing Customer Value Over Time: Customer Relationship Management
Part V: Organization Studies
10. Integrating Marketing and Creativity
Notes
Bibliography
Index

Product details

Bloomsbury Academic Test
Published 19 Sep 2025
Format Ebook (Epub & Mobi)
Edition 2nd
Pages 528
ISBN 9781350522626
Imprint Bloomsbury Academic
Illustrations 72 bw figures and tables
Publisher Bloomsbury Publishing

About the contributors

Author

Gabriele Troilo

Gabriele Troilo is Associate Professor of Marketin…

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