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Description
Managing Difficult Faculty & Staff guides academic leaders through the tricky waters of personnel management in American higher education. Colleges and universities have a poor track record of holding difficult employees accountable for their damaging behavior. Years go by as the bully, the no-show, the terrible teacher, the negativity spreader, and others inflict harm on people and on the department's collective work with impunity. This book details the reasons that higher-ed fails at managing difficult people and introduces a four-step method by which academic leaders can fairly, firmly, and successfully change their behavior. The “EM & EM” method follows four sequential steps:
Engagement – the leader blends authority and empathy to make sure the individual feels heard and also receives the clear message that they must improve their behavior or performance.
Management – the leader increases the pressure on the individual who thinks that they continue to have the option to ignore messages from their supervisor.
Enforcement – the leader works with senior university administration to implement consequences for the individual's failure to comply.
Minimization – the leader focuses on minimizing the harm the individual does to the unit's mission, employees, and students.
Readers are provided with detailed steps and specific language to employ both with their difficult faculty and staff and with their senior leaders whose support they require.
Accessibility Information
Additional accessibility information
- EPUB 3.0
- Conforms with the requirements of EPUB Accessibility Spec v1.1
- WCAG level AA
- WCAG v2.2 compliant
- accessibility@bloomsbury.com
Hazards
The publication contains no hazards
Support for non-visual reading
- No accessibility features offered by the reading system, device or reading software are disabled or otherwise unusable with the product
- Has alternative text descriptions for images
Visual adjustments
Appearance of the text and page layout can be modified according to the capabilities of the reading system (font family and size, spaces, as well as color of background and text)
Navigation
- Page list to go to pages from the print source version
- Elements such as headings, tables, etc for structured navigation
- All or substantially all textual matter is arranged in a single logical reading order
- Purposes of all links are made clear
Table of Contents
Chapter 1: Introduction
Chapter 2: Why is it Especially Hard to Manage Difficult People in Colleges and Universities?
Chapter 3: What do We Mean by “Difficult”?
Chapter 4: The EM&EM Model and Essentials of Success
Chapter 5: Engagement
Chapter 6: Management
Chapter 7: Enforcement
Chapter 8: Minimization
Chapter 9: Academic Freedom, Tenure, and Dismissal for Cause
Chapter 10: Summary &Conclusion
Bibliography
About the Author
Product details
| Published | 17 Sep 2026 |
|---|---|
| Format | Ebook (Epub & Mobi) |
| Edition | 1st |
| Pages | 176 |
| ISBN | 9798216375586 |
| Imprint | Bloomsbury Academic |
| Publisher | Bloomsbury Publishing |
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